Real-world examples of how our AI solutions have transformed businesses, reduced costs, and delivered measurable results for our customers.
Transforming customer service with intelligent, multi-channel AI agents
A fast-growing e-commerce company was drowning in customer support tickets. Their team of 15 agents struggled to keep up with 2,000+ daily enquiries across email, chat, and social media. Average response times had ballooned to 8 hours, customer satisfaction scores were declining, and hiring more agents was not financially viable.
We built a multi-tenant AI customer support platform powered by GPT-4 and an advanced agentic framework. The system intelligently handles enquiries across all channels — email, live chat, and social media — with human-like understanding and responses.
AI handles routine enquiries without human intervention
Down from 8 hours to under 30 seconds
Up from 68% before implementation
Significant savings on support operations
“The AI platform completely transformed how we handle customer support. What used to take hours now happens in seconds, and our customers are happier than ever.”
— Head of Customer Experience
Human-like AI voice assistant that handles calls with natural conversation
A healthcare services provider was facing severe call centre challenges. With over 500 daily inbound calls for appointment scheduling, prescription refills, and general enquiries, wait times averaged 12 minutes. They were losing patients to competitors and spending heavily on staffing during peak hours.
We deployed an AI voice agent that handles calls with natural, human-like conversation. The system uses advanced speech-to-text, intelligent language processing, and natural text-to-speech to create a seamless phone experience indistinguishable from a human agent.
Routine calls fully automated without human intervention
Virtually eliminated wait times for callers
Triple the call handling without additional staff
Reduced staffing costs while improving service
“Our patients can not believe they are talking to an AI. The voice agent handles appointment bookings and prescription queries just like our best receptionist — but it never takes a break.”
— Operations Director
HIPAA-compliant AI that helps patients understand their medical documents
A diagnostic laboratory was receiving hundreds of patient calls daily asking for help interpreting their test results. Medical reports filled with technical jargon, reference ranges, and complex terminology left patients confused and anxious. The lab staff spent 40% of their time explaining reports instead of processing new tests.
We built a HIPAA-compliant AI assistant that analyses medical documents and explains them in plain, easy-to-understand language. Patients upload their medical PDFs, and the AI extracts key information, highlights important values, and answers questions conversationally.
Dramatic reduction in patient calls about reports
Patients understand their reports in under 2 minutes
Patients report feeling more informed about their health
Full compliance maintained with zero security incidents
“This tool has been a game-changer for our patients. They finally understand their test results without having to call us or search the internet for unreliable information.”
— Laboratory Director
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